Highly Trained Restoration Specialists

Meeting the Needs of Miami Properties with Continuous Education

Much like every trade, you cannot get considered among the best without years of practice and a commitment to continue working to do better than you did yesterday. With thousands of Miami homes and businesses at risk for disaster damage every day, our ability to gain experience and continue developing our field technicians is considerable.

A Foundation for Positive Customer Service Experiences

While there are dozens of standard callouts that our technicians receive, our ability to manage these emergencies relies exclusively on our education and training in the restoration niches. Each of our professionals undergoes some coursework through the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) to gain foundational knowledge they can build upon with continued educational opportunities and hands-on experience. This fundamental understanding required for restoration certification is only the beginning for our team of restorers and contractors.

Beyond the Expectations with Advanced Education

Floods continue to be a substantial threat to Miami homes, and as such, education in restoring these emergencies can help to reduce property damage for our customers. Through in-house coursework and educational opportunities and our flood house facility on our property, we can continue to show our technicians new strategies and equipment to maximize the efficiency of restoration. With this experience, our technicians can:

• Learn effective extraction techniques
• Learn to prevent cross-contamination
• See the effectiveness of specific drying techniques with different construction materials
• Approach flood damage confidently

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

• Crew Training
• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning
• Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of South Miami offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

• Water Damage Restoration
• Fire Damage Restoration
• Understanding Mold in the Restoration Industry
• Restorative Drying for Loss Control
• Mitigation Awareness Response Seminar (non-credit course)